Field Service Coordinator & Customer Liaison

Shoppa's Material Handling; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Shoppa’s Material Handling in Fort Worth, TX seeks a Service Advisor to be the main liaison between customers, technicians, and the parts team. You will manage service calls, coordinate schedules, and maintain precise service records to ensure smooth operations.

Ideal candidates demonstrate professionalism, strong communication, attention to detail, and a customer-first attitude. This role requires the ability to work independently and collaboratively across departments in a fast-growing

Qualifications

• Strong customer service and interpersonal skills.
• Able to work with Microsoft Excel, Outlook, and Navision.
• Represent Shoppa’s in a professional manner.

Responsibilities

• Schedule, manage, and assign field technicians to service calls in your region.
• Receive customer service requests and determine service needs and priority.
• Coordinate service appointments and communicate scheduling with customers.
• Create and update work orders, service requests, and call notes.
• Assign technicians based on availability, skills, and workload.
• Ensure required parts and materials are available for scheduled work.
• Verify job completion and documentation accuracy from service results.
• Review and verify technician labor hours for accuracy.
• Confirm job completion and document result of job.
• Schedule and coordinate planned maintenance services.
• Serve as the primary liaison between the customers, parts department, field technician, and sales team.
• Maintain accurate service records and followup on open work orders.

Skills

Customer service

Communication

Interpersonal skills

Professional demeanor

Teamwork

Tools

Microsoft Excel

Outlook

MS Navision

Job description

Shoppa’s Material Handling in Fort Worth, TX seeks a Service Advisor to be the main liaison between customers, technicians, and the parts team. You will manage service calls, coordinate schedules, and maintain precise service records to ensure smooth operations.

Ideal candidates demonstrate professionalism, strong communication, attention to detail, and a customer-first attitude. This role requires the ability to work independently and collaboratively across departments in a fast-growing