Parts Specialist – Industrial Equipment & Tech Support

Shoppa's Material Handling; Fort Worth (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Shoppa’s Material Handling in Fort Worth, TX is seeking a Parts Associate to research and supply parts and accessories over the counter, by phone, or in shop. You will ensure stock accuracy, coordinate with dispatch and technicians, and assist customers with identifying needed parts to fulfill requests.

The ideal candidate has at least 3 years parts handling experience, proficiency with MS Office and ERP systems (Navision, SAP), strong mechanical aptitude, and a teamwork mindset.

Qualifications

• Minimum 3 years parts handling experience; prefer 2 years material handling equipment parts experience.
• Proficient in MS Office (Word, Excel, Outlook).
• Auto, truck, military or industrial equipment parts handling will be considered.
• Strong mechanical aptitude and a team player.

Responsibilities

• Keep constant communication with dispatch and field technicians on daily schedules, order status and needed parts
• Coordinate with shop manager and shop technicians on order status and needed parts
• Greet and serve every client courteously and promptly
• Answer questions and assist them in identifying and obtaining needed parts
• Fulfill orders and requests for information efficiently via telephone as well as over-the-counter clients
• Specify and identify parts needed to meet client requirements, so that number of parts returns due to errors is low
• Maintain accurate sales and inventory records of all line items
• Ensure parts are charged to repair orders
• Requisition non-stock or special-order parts
• Follow up on special ordered items, and notify the client or technicians when received
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary
• Upgrade knowledge of products and services and maintain professional and technical expertise by training on-the-job
• Manage and assign field technicians to service calls in your region
• Receive customer calls
• Determine the customers’ needs and urgency
• Analyze current schedule
• Finalize the service call date and time with the customer
• Enter the service request and call notes into the system
• Assign a technician to the service call
• Ensure the necessary parts are ready for the job
• Confirm job completion and document result of job
• Collect and document technician labor hours
• Review billing information to ensure accuracy

Skills

Mechanical aptitude

Team player

Tools

MS Office (Word, Excel, Outlook)

Navision

SAP

Job description

Shoppa’s Material Handling in Fort Worth, TX is seeking a Parts Associate to research and supply parts and accessories over the counter, by phone, or in shop. You will ensure stock accuracy, coordinate with dispatch and technicians, and assist customers with identifying needed parts to fulfill requests.

The ideal candidate has at least 3 years parts handling experience, proficiency with MS Office and ERP systems (Navision, SAP), strong mechanical aptitude, and a teamwork mindset.