Field Service Coordinator

Phiston Technologies; Miramar (FL); On-site; USD 55,000 - 90,000; Full time

Job summary

An established industry player seeks a dedicated Field Service Coordinator to enhance service operations across domestic and international markets. This role involves managing service requests, coordinating vendor schedules, and ensuring exceptional customer satisfaction. The ideal candidate will possess strong leadership and communication skills, along with hands-on experience in electrical systems. Join a forward-thinking company committed to innovation and excellence in the field of data destruction technology. If you're ready to make a significant impact and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 5+ years managing projects in a field service environment.
• Hands-on experience with electrical control panels and related systems.
• Proficient in Microsoft Office Suite.

Responsibilities

• Coordinate service appointments and manage vendor relationships.
• Provide timely updates to clients on service status.
• Generate reports on service activities and vendor performance.

Skills

Customer Service Skills

Project Management

Electrical Control Panels

VFDs

PLCs

SCADA Systems

Systems Troubleshooting

Leadership Skills

Communication Skills

Education

5+ years in Field Service Management

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Job description

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Job Description

The Field Service Manager is responsible for the overall performance of the domestic and international service operations. He/she will manage, coach, support, and coordinate the day-to-day service and repair activities, delivering support to our national and international customer base and field technicians to meet customer service goals. He/she effectively manages all global tech dispatch activities to ensure the delivery of on-site support services by promoting and improving customer satisfaction.

Key Responsibilities

• Service Coordination: Act as the primary point of contact between clients and service vendors, ensuring all service requests are managed promptly and professionally.
• Scheduling and Dispatching: Coordinate and schedule service appointments, ensuring vendor availability aligns with client needs and expectations.
• Vendor Management: Maintain strong relationships with external service providers, ensuring performance standards and SLAs are met.
• Client Communication: Provide timely updates to clients regarding service status, estimated arrival times, and any changes to scheduled service.
• Issue Resolution: Troubleshoot and resolve any service-related issues that arise between clients and vendors, escalating to management when necessary.
• Documentation: Maintain detailed service records, vendor communications, and service reports within Phiston’s internal systems. Create SOPs and technical documents as needed.
• Process Improvement: Identify opportunities to enhance service processes and vendor performance for improved client satisfaction.
• Reporting: Generate regular reports on service activities, vendor performance, and client feedback for internal review.
• Travel: Estimated 30-50% travel on the road.

Qualifications

• Strong customer service skills with the ability to respond promptly to service calls.
• Minimum 5 years of experience managing projects and products in a field service environment.
• Willing to travel to client sites to perform service, repair, and installations.
• Proven ability to build and maintain excellent client relationships.
• Hands-on experience with electrical control panels, VFDs, PLCs, SCADA systems, and related electronic instrumentation.
• Proactive approach to EH&S (Environmental Health & Safety) compliance at worksites and during travel.
• Skilled in systems troubleshooting and establishing effective service practices.
• Proficient in Microsoft Word, PowerPoint, Excel, and Outlook.
• Highly motivated, fast-paced work ethic, and able to work independently with minimal supervision.
• Strong leadership, prioritization, and communication skills (both written and verbal).
• Valid driver's license and ability to travel as needed.
• Fluent in spoken and written English; current passport required.

Company Description

At Phiston Technologies, Inc., we believe in innovation, proactive product development, and secure destruction of data. We pride ourselves on being the leading physical data destruction company in the United States. Our clients include some of the top tech companies globally, such as Amazon, Facebook, and Salesforce.

Our products were engineered in response to the rapid growth of information technology and the inherent rise of data breaches across multiple industries. We deeply understand the standards that government and private entities must follow to protect sensitive information from data security breaches.

Our product line-up demonstrates our continued commitment to evolving technology and data security demands. We have the only hassle-free automated crushing systems widely reviewed as a necessity in large organizations. Phiston offers a wide array of products, from portable desktop destruction devices to enterprise-level data center destruction machines.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Computer Hardware Manufacturing