Field Service Coordinator

ZipRecruiter; Miramar (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Field Service Manager to oversee domestic and international service operations. This role involves managing service and repair activities while ensuring high customer satisfaction. You will act as the primary contact for clients and vendors, coordinating service requests and scheduling appointments. With a focus on process improvement, you will generate reports on service activities and vendor performance. If you have a proactive approach to service management and a passion for enhancing client relationships, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in field service management with strong customer service skills.
• Hands-on experience with electrical control panels and related electronic instrumentation.

Responsibilities

• Coordinate service appointments and manage vendor relationships.
• Troubleshoot service-related issues and maintain documentation.

Skills

Customer Service Skills

Project Management

Troubleshooting Systems

Leadership Skills

Communication Skills

EH&S Compliance

Education

5+ years in Field Service Management

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Electrical Control Panels

VFDs

PLCs

SCADA Systems

Job description

Job Description

The Field Service Manager is responsible for the overall performance of domestic and international service operations. He/she will manage, coach, support, and coordinate day-to-day service and repair activities, providing support to our international customer base and field technicians to meet customer service goals. He/she effectively manages all global tech dispatch activities to ensure the delivery of on-site support services, promoting and improving customer satisfaction.

Key Responsibilities

1. Service Coordination: Act as the primary point of contact between clients and service vendors, ensuring all service requests are managed promptly and professionally.
2. Scheduling and Dispatching: Coordinate and schedule service appointments, ensuring vendor availability aligns with client needs and expectations.
3. Vendor Management: Maintain strong relationships with external service providers, ensuring performance standards and SLAs are met.
4. Client Communication: Provide timely updates to clients regarding service status, estimated arrival times, and any changes to scheduled services.
5. Issue Resolution: Troubleshoot and resolve any service-related issues, escalating to management when necessary.
6. Documentation: Maintain detailed service records, vendor communications, and reports within internal systems. Create SOPs and technical documents as needed.
7. Process Improvement: Identify opportunities to enhance service processes and vendor performance to improve client satisfaction.
8. Reporting: Generate regular reports on service activities, vendor performance, and client feedback for internal review.
9. Travel: Estimated 30-50% travel required.

Qualifications

• Strong customer service skills with prompt response to service calls.
• Minimum 5 years of experience managing projects and products in a field service environment.
• Willingness to travel to client sites for service, repairs, and installations.
• Proven ability to build and maintain excellent client relationships.
• Hands-on experience with electrical control panels, VFDs, PLCs, SCADA systems, and related electronic instrumentation.
• Proactive approach to EH&S (Environmental Health & Safety) compliance at worksites and during travel.
• Skilled in troubleshooting systems and establishing effective service practices.
• Proficient in Microsoft Word, PowerPoint, Excel, and Outlook.
• Highly motivated with a fast-paced work ethic, able to work independently with minimal supervision.
• Strong leadership, prioritization, and communication skills (both written and verbal).
• Valid driver's license and ability to travel as needed.
• Fluent in spoken and written English; current passport required.

Company Description

At Phiston Technologies, Inc., we believe in innovation, proactive product development, and secure data destruction. We pride ourselves on being the leading physical data destruction company in the United States, serving top tech clients such as Amazon, Facebook, and Salesforce.

Our products address the rapid growth of information technology and the rise of data breaches across industries. We understand the standards required to protect sensitive information and offer a wide range of products, from portable desktop destroyers to enterprise-level data center destruction systems, including our widely reviewed automated crushing systems.