Service Coordination Specialist — Customer & Field Ops

Kelly; City of Geneva (NY); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid holidays

Transit benefit

Paid sick leave

Job summary

Kelly Professional & Industrial in Geneva, NY seeks a Service Coordinator – Customer & Field Service to join a team that connects customers, field techs, vendors, and internal teams for efficient service delivery.

The role emphasizes organizing service calls, routing technicians, handling invoices and expense reports, and maintaining accurate records while communicating clearly with customers and field staff. Temp-to-hire, Monday–Friday, 8:00 AM–4:30 PM.

Qualifications

• Experience in customer service, service coordination, dispatch or scheduling.
• Strong verbal and written communication skills.
• Excellent organization and follow-through.

Responsibilities

• Answer and coordinate incoming service calls and customer requests.
• Gather information regarding service needs and document customer interactions.
• Schedule and coordinate field technicians based on customer needs, availability, location, and job requirements.
• Maintain accurate customer records, service notes, and technician schedules.
• Communicate with customers and technicians regarding appointments, updates, changes, and follow-up.
• Coordinate technician travel and logistics for service calls and installations.
• Work with vendors and internal teams on larger service projects.
• Process service-related invoices, vendor invoices, and technician expense reports.
• Track billable expenses and assist with estimates and budgeting for service calls and installations.
• Follow up on open service items while managing changing priorities throughout the day.

Skills

Customer service

Scheduling

Problem-solving

Multitasking

Communication

MS Office

Tools

MS NAV

SAP

Great Plains

Job description

Kelly Professional & Industrial in Geneva, NY seeks a Service Coordinator – Customer & Field Service to join a team that connects customers, field techs, vendors, and internal teams for efficient service delivery.

The role emphasizes organizing service calls, routing technicians, handling invoices and expense reports, and maintaining accurate records while communicating clearly with customers and field staff. Temp-to-hire, Monday–Friday, 8:00 AM–4:30 PM.