Field Service Analyst

SHINE Systems; Honolulu (HI); On-site; USD 110,000 - 160,000; Full time

Job summary

SHINE Systems is seeking experienced operations and intelligence professionals to join our team as Field Service Analyst. You will train users on Gotham, Gaia, and Foundry and troubleshoot issues on the front lines while strengthening user relationships worldwide.

Work with analysts to develop new use cases, resolve complex problems, and provide feedback for software improvements. Travel may be required CONUS and OCONUS as needed.

Qualifications

• Hands-on Gotham experience with user training.
• Deskside or classroom training experience.
• Proficient at troubleshooting technical issues.
• Strong understanding of DoD/Intelligence missions.
• TS/SCI clearance is REQUIRED.

Responsibilities

• Troubleshoot issues and guide users in Gotham usage.
• Develop new use cases and collaborate with analysts.
• Promote collaboration across a global enterprise.

Skills

Troubleshooting

Training delivery

Customer relations

Tools

Gotham

Gaia

Foundry

Job description

Summary:

SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

Job Requirements:

• Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
• Training experience (Classroom or Deskside)
• Proficiency in troubleshooting technical issues
• Strong understanding of DoD, Intelligence, or Law Enforcement missions
• TS/SCI clearance is REQUIRED

Desired Qualifications:

• Real world experience supporting intelligence or operations
• Familiarity with Gaia or Foundry
• Experience training other intelligence or operations software
• Travel independently, both CONUS and OCONUS, as required
• Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.