Field Service Analyst

SHINE Systems; Northern, San Diego (KY, CA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

SHINE Systems is seeking experienced operations and intelligence professionals to join our team as Field Service Analysts. You will apply and train others on Gotham, Gaia, and Foundry, troubleshoot issues, develop new use cases, and support users worldwide.

This role emphasizes collaboration across a global enterprise and delivering direct feedback for software enhancements. The role requires DoD/Intelligence mission understanding, strong communication, and willingness to travel CONUS and OCONUS

Qualifications

• Hands-on experience with Gotham; train users on its application and functionality.
• Training experience (classroom or deskside).
• Proficiency in troubleshooting technical issues.
• Strong understanding of DoD, Intelligence, or Law Enforcement missions.
• TS/SCI clearance is REQUIRED.
• Prior Gaia knowledge and Foundry debugging capabilities preferred.

Responsibilities

• Troubleshoot technical issues and support users across projects.
• Develop new use cases and test enhancements with analysts.
• Train users and coordinate with global teams to ensure adoption and success.

Skills

Training delivery

Troubleshooting

DoD/Intel domain knowledge

TS/SCI clearance

Communication skills

Travel readiness

Python

Java

HTML

Tools

Gotham

Gaia

Foundry

Job description

Summary

SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

Job Requirements

• Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
• Training experience (Classroom or Deskside)
• Proficiency in troubleshooting technical issues
• Strong understanding of DoD, Intelligence, or Law Enforcement missions
• TS/SCI clearance is REQUIRED
• Prior experience Gaia (essential knowledge required) and Foundry (debugging capabilities preferred).

Desired Qualifications

• Real world experience supporting intelligence or operations
• Familiarity with Gaia or Foundry
• Experience training other intelligence or operations software
• Excellent communication skills
• Travel independently, both CONUS and OCONUS, as required
• Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.