Field Service Agent I — Customer Support & Shipments

DHL Express; Anchorage (AK); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Employee Discount Program

Employee Assistance & Work Life

Job summary

DHL Express in Anchorage, AK is hiring a Customer Service Associate to provide customer service, sales and operational support for the Service Center, ensuring smooth daily operations and positive customer experiences.

You will answer phones, greet visitors, resolve billing issues, assist with shipment tracking, coordinate with Sales and Service, and help with import/export documentation while maintaining security clearances and proficiency in Outlook, Excel and Word.

Qualifications

• High School Degree or Equivalent required.
• Experience in customer service or related field.
• Strong communication skills (oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background checks to acquire a SIDA badge.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Customer service

Communication

Microsoft Office

Background checks

Education

High school diploma

Tools

Outlook

Excel

Word

Job description

DHL Express in Anchorage, AK is hiring a Customer Service Associate to provide customer service, sales and operational support for the Service Center, ensuring smooth daily operations and positive customer experiences.

You will answer phones, greet visitors, resolve billing issues, assist with shipment tracking, coordinate with Sales and Service, and help with import/export documentation while maintaining security clearances and proficiency in Outlook, Excel and Word.