Field Security Service Technician – Video & Access Control

CGL Electronic Security, Inc.; Worcester (MA); On-site; USD 48,000 - 72,000; Full time

Job summary

CGL Electronic Security, Inc. is hiring a full-time Service Technician to service, troubleshoot, and repair electronic security and video surveillance systems.

You will operate a take-home service vehicle and work in the field with on-call rotations for after-hours emergencies. The ideal candidate has 3+ years of experience with access control and video systems, is comfortable traveling locally to jobsites, and can configure and program system software.

Qualifications

• Solid communication skills required for direct customer interaction.
• Advanced technical skills related to electronic security and video surveillance systems.
• Basic computer skills including MS Office (Outlook, Word, Excel).
• High school diploma/GED or equivalent experience.
• 3+ years servicing, installing, or programming access control systems.

Responsibilities

• Provide excellent service to every customer, every time.
• Respond to service calls, scheduled maintenance, and emergency/after-hours calls (on-call rotates approximately every 8 weeks).
• Diagnose, troubleshoot, and fix problems with security, access control, and video systems.
• Program and configure system software.
• Fill out clear, accurate service reports after every job.
• Use hand and power tools and work at heights on a ladder or lift when needed.
• Represent CGL as the customerts go-to service provider.

Skills

Solid communication skills

Advanced technical skills in security/

Travel locally to jobsites

Education

High school diploma/GED or equivalent

Tools

Genetec

CCURE

S2

DSC

Bosch

Software House

Job description

CGL Electronic Security, Inc. is hiring a full-time Service Technician to service, troubleshoot, and repair electronic security and video surveillance systems.

You will operate a take-home service vehicle and work in the field with on-call rotations for after-hours emergencies. The ideal candidate has 3+ years of experience with access control and video systems, is comfortable traveling locally to jobsites, and can configure and program system software.