Field Robotics Support Engineer: Deployment & Repair

Sudo AI; Boston (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Sudo AI is seeking a hands-on Robot Technical Support Engineer (Field Service Engineer) to support deployment, maintenance, troubleshooting, and system updates of our mobile robot platform at customer sites.

You will collaborate with R&D and customers to ensure robots operate reliably in real-world environments, perform on-site installation, hardware repair, and Linux-based software updates, and help improve service manuals and troubleshooting documentation.

Qualifications

• Associate’s or Bachelor’s degree in Mechanical/Electrical/Automation/Robotics or related field.
• 2 years of robotics/automation/field service engineering experience.
• Strong hands-on mechanical and electrical troubleshooting ability.
• Able to independently perform mechanical disassembly/assembly/adjustment; electrical component replacement and wiring; hardware fault diagnosis and repair.
• Familiar with Linux command-line operations: SSH, file/directory management, shell scripts, service management (systemctl/Docker), network config and log inspection.

Responsibilities

• Perform on-site installation, commissioning, maintenance, and troubleshooting of robotic systems.
• Diagnose and replace hardware components (mechanical assemblies, motors, encoders, actuators, sensors, cameras, LiDAR, peripherals, wiring, power, control boards).
• Assist R&D with deploying robot software and system updates in Linux environments.
• Document troubleshooting procedures, issue reports, and maintenance records.
• Provide field support and drive root-cause analysis with engineering teams.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Linux command-line

Hardware repair

Dry-run/diagnostics

Network configuration

Education

Associate’s/Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automation, Robotics

Tools

ROS / ROS2

Docker

Job description

Sudo AI is seeking a hands-on Robot Technical Support Engineer (Field Service Engineer) to support deployment, maintenance, troubleshooting, and system updates of our mobile robot platform at customer sites.

You will collaborate with R&D and customers to ensure robots operate reliably in real-world environments, perform on-site installation, hardware repair, and Linux-based software updates, and help improve service manuals and troubleshooting documentation.