Robot Technical Support Engineer (Field Service Engineer)

Sudo AI; Boston (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Sudo AI is seeking a hands-on Robot Technical Support Engineer (Field Service Engineer) to support deployment, maintenance, troubleshooting, and system updates of our mobile robot platform at customer sites.

You will collaborate with R&D and customers to ensure robots operate reliably in real-world environments, perform on-site installation, hardware repair, and Linux-based software updates, and help improve service manuals and troubleshooting documentation.

Qualifications

• Associate’s or Bachelor’s degree in Mechanical/Electrical/Automation/Robotics or related field.
• 2 years of robotics/automation/field service engineering experience.
• Strong hands-on mechanical and electrical troubleshooting ability.
• Able to independently perform mechanical disassembly/assembly/adjustment; electrical component replacement and wiring; hardware fault diagnosis and repair.
• Familiar with Linux command-line operations: SSH, file/directory management, shell scripts, service management (systemctl/Docker), network config and log inspection.

Responsibilities

• Perform on-site installation, commissioning, maintenance, and troubleshooting of robotic systems.
• Diagnose and replace hardware components (mechanical assemblies, motors, encoders, actuators, sensors, cameras, LiDAR, peripherals, wiring, power, control boards).
• Assist R&D with deploying robot software and system updates in Linux environments.
• Document troubleshooting procedures, issue reports, and maintenance records.
• Provide field support and drive root-cause analysis with engineering teams.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Linux command-line

Hardware repair

Dry-run/diagnostics

Network configuration

Education

Associate’s/Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automation, Robotics

Tools

ROS / ROS2

Docker

Job description

Company Description

Sudo AI is building the platform for developers to create the next generation of intelligent robotic applications — systems that will transform industries and everyday life.

We develop foundation models for robot manipulation, trained in large-scale simulated environments where robots gain experience across millions of scenarios before deployment. By bridging simulation and the real world, we enable a faster, more scalable approach to building and deploying robot intelligence across factories, warehouses, and beyond.

Role Description

We are seeking a hands-on and technically capable Robot Technical Support Engineer (Field Service Engineer) to support deployment, maintenance, troubleshooting, and system updates of our mobile robot platform.

This role requires strong mechanical/electrical troubleshooting skills, hardware repair capabilities, and basic Linux/system deployment experience. You will work closely with R&D and customers to ensure robots operate reliably in real-world environments.

Responsibilities

1. Hardware Maintenance & Repair

• Perform on-site installation, commissioning, maintenance, and troubleshooting of robotic systems
• Diagnose and replace hardware components including: Mechanical/structural assemblies, motors, encoders, and actuatorsSensors, cameras, LiDAR, and related peripherals, wiring harnesses, power systems, control boards, and industrial PCs

1. System Deployment & Software Update Support

• Assist R&D teams in deploying robot software/system updates
• Execute system maintenance and deployment tasks in Linux environments, including:
• Software/package installation and updates
• Script execution and configuration changes
• Service management and restart
• Log collection and basic troubleshooting
• Network and connectivity setup

1. Field Support & Customer Success

• Support robot deployment, testing, and acceptance at customer sites
• Respond to field issues and drive root-cause analysis with engineering teams
• Document troubleshooting procedures, issue reports, and maintenance records

1. Cross-Functional Collaboration

• Work closely with R&D, QA, and Product teams to provide field feedback
• Help improve service manuals, SOPs, and troubleshooting documentation
• Support hardware validation and failure analysis for new product iterations

Qualifications

1. Associate’s/Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automation, Robotics, or related field
2. 2 years of experience in robotics, automation equipment, industrial machinery, or field service engineering
3. Strong hands-on mechanical and electrical troubleshooting ability
4. Able to independently perform:

• Mechanical disassembly/assembly/adjustment
• Electrical component replacement and wiring
• Hardware fault diagnosis and repair

1. Familiar with Linux command-line operations, able to perform:

• SSH remote access
• File/directory management
• Shell script execution
• Software/package installation and updates
• Service management (systemctl / Docker preferred)
• Network configuration and log inspection

Preferred Qualifications

1. Experience with ROS / ROS2
2. Experience supporting mobile robots / AMRs / AGVs / service robots
3. Previous experience in robotics field deployment / technical support / FAE roles

Why Join Us

Work on cutting-edge mobile dual-arm robotic systems

Gain exposure to full-stack robotics systems: mobility, manipulation, sensing, control, and software

Collaborate directly with world-class robotics R&D teams

Play a key role in bringing advanced robotics into real-world applications