Field Robotics Hardware Engineer — On-Site Impact

Amazon Inc.; Denver (CO); On-site; USD 105,000 - 160,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Plan

Paid Time Off

Job summary

Amazon.com Services LLC is seeking a Field Support Engineer for the RTS team to manage a technical product portfolio and act as the vital link between on-site technicians and RTS engineering. You will launch new systems, drive maintenance programs, monitor performance, and contribute to continuous improvement across the fulfillment network.

The role requires independence in a fast-paced environment, strong problem-solving, and the ability to design tools and procedures that scale.

Qualifications

• 4+ years of systems engineering experience.
• Experience maintaining resilience and reliability of services; troubleshoot deployment failures; create infrastructure as code; create alarms, metrics, IAM credentials; patching hosts.
• Experience in automation or monitoring frameworks, deployment or development.

Responsibilities

• Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems.
• Partner with site-level reliability and controls teams to maximize system performance.
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite.
• Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize downtime.
• Develop proactive monitoring tools to measure safety, reliability, and performance of robotics systems.
• Create escalation processes, SOPs, and preventative maintenance protocols for the RTS product suite.
• Design and lead training sessions for on-site teams and develop training content.
• Develop and implement spare parts management systems and processes.
• Produce performance reports and provide voice of the customer feedback to development and support teams.
• Travel up to 75%.

Skills

Systems engineering

Infrastructure as code

Monitoring/automation

Education

Bachelor's degree in Systems Engineering, Computer Science, or related field

Job description

Amazon.com Services LLC is seeking a Field Support Engineer for the RTS team to manage a technical product portfolio and act as the vital link between on-site technicians and RTS engineering. You will launch new systems, drive maintenance programs, monitor performance, and contribute to continuous improvement across the fulfillment network.

The role requires independence in a fast-paced environment, strong problem-solving, and the ability to design tools and procedures that scale.