Field Restoration Project Manager – Customer-First Leader

ServiceMaster RRH; Plainville (MA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Job summary

ServiceMaster RRH is seeking a Project Manager to lead restoration field operations, directing drying, demolition and other activities while ensuring quality, safety and customer satisfaction. You will review notes, photos, and documents per policy and explain processes and next steps to clients in person.

The role requires strong technical know-how in construction-related materials and wind, water, fire damages, plus the ability to create estimates using Xactimate and coordinate with estimators

Qualifications

• High school graduate; college degree preferred.
• Experience in insurance restoration or construction.
• Strong customer service skills.
• Ability to manage teams of 2+ people.
• Proficient data entry on tablets or mobile devices.
• Excellent verbal and written communication.

Responsibilities

• Retrieve work orders and ensure proper equipment is loaded for the job.
• Complete assigned jobs within company processes and budget.
• May monitor active jobs and communicate with customers.
• Maintain records of personnel and resources and billable events.
• Possibly create estimates using Xactimate or other software.
• Inspect sites with Project Manager/Crew Chief for scope.
• Capture loss details with photos and upload to system.
• Explain drying process and next steps to customers in person.

Skills

Team leadership

Customer service

Verbal communication

Written communication

Problem solving

Data entry on tablet

Valid driver s license

Education

High school diploma

College degree preferred

Tools

Xactimate

Job description

ServiceMaster RRH is seeking a Project Manager to lead restoration field operations, directing drying, demolition and other activities while ensuring quality, safety and customer satisfaction. You will review notes, photos, and documents per policy and explain processes and next steps to clients in person.

The role requires strong technical know-how in construction-related materials and wind, water, fire damages, plus the ability to create estimates using Xactimate and coordinate with estimators