Field Readiness Coach & Adoption Lead

H&R Block, Inc.; Missouri; On-site; USD 54,000 - 81,000; Full time

Job summary

H&R Block, Inc. is seeking an Advisor, Field Planning Readiness to bridge Field Planning and leadership, driving readiness and adoption of initiatives.

You will coach, clarify, and provide field-facing insights to enable smoother change across regions and offices. You will translate field needs into actionable recommendations for project managers, support pilots and phased rollouts, and document lessons learned to strengthen future readiness efforts within Workforce Planning and Facilities

Qualifications

• Bachelor's degree in related field or equivalent through education and experience.
• 3-5 years of experience in field operations, business operations, project support, change enablement, training, coaching, or related roles.
• Demonstrated ability to build strong working relationships across multiple levels of an organization.
• Strong verbal and written communication skills.
• Experience gathering feedback, documenting issues, and supporting operational improvements.
• Ability to manage multiple priorities, follow through on commitments, and support work across multiple initiatives.
• Strong analytical, problem-solving, and organizational skills.
• Ability to influence without authority and work effectively in a matrixed environment.
• Proficiency with Microsoft Office applications and collaboration tools.
• Demonstrated commitment to customer service, continuous improvement, and operational excellence.

Responsibilities

• Support initiatives that improve field readiness, leader effectiveness, associate experiences, and operational execution across multiple business priorities.
• Coordinate work with project managers, Field Planning partners, field leaders, and cross-functional teams to align priorities, dependencies, timelines, readiness needs, and deliverables.
• Translate business changes into field-ready communications, guidance, job aids, frequently asked questions, leadership resources, and support materials.
• Monitor initiative milestones, risks, issues, dependencies, adoption indicators, and field readiness concerns.
• Gather and analyze feedback from offices, field leaders, associates, and business partners to identify barriers, best practices, and improvement opportunities.
• Support pilot programs, testing activities, readiness reviews, and phased rollouts by helping evaluate field execution, leader understanding, and operational impact.
• Partner with stakeholders to clarify expectations, answer operational questions, and help leaders navigate change.
• Identify practical solutions that improve readiness, adoption, consistency, and execution across offices, districts, regions, and operational teams.
• Escalate project risks, field barriers, and operational concerns that may affect timing, quality, associate experience, client experience, or business results.
• Document lessons learned, performance insights, field feedback, and recommendations that strengthen future initiatives and readiness efforts.

Skills

Verbal & written communication

Feedback gathering

Influence without authority

Analytical thinking

Change management

Relationship building

Decision making

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Collaboration tools

Job description

H&R Block, Inc. is seeking an Advisor, Field Planning Readiness to bridge Field Planning and leadership, driving readiness and adoption of initiatives.

You will coach, clarify, and provide field-facing insights to enable smoother change across regions and offices. You will translate field needs into actionable recommendations for project managers, support pilots and phased rollouts, and document lessons learned to strengthen future readiness efforts within Workforce Planning and Facilities