Field Readiness & Adoption Advisor

H&R Block; Missouri; On-site; USD 54,000 - 81,000; Full time

Job summary

H&R Block in Missouri is seeking an Advisor, Field Planning Readiness to connect Field Planning with Field leadership, driving readiness and adoption of new initiatives across offices and regions.

You will coach field teams, translate field needs into actionable recommendations, track milestones, and support pilots and phased rollouts, enabling smoother change and improved associate experiences.

Qualifications

• Bachelor's degree in related field or equivalent through education/work experience
• 3–5 years in field operations, business operations, project support, change enablement, training, coaching, or related roles
• Demonstrated ability to build strong working relationships across multiple levels of an organization
• Strong verbal and written communication skills with the ability to explain complex information clearly and practically
• Experience gathering feedback, documenting issues, and supporting operational improvements
• Ability to manage multiple priorities, follow through on commitments, and support work across multiple initiatives
• Strong analytical, problem-solving, and organizational skills
• Ability to influence without authority and work effectively in a matrixed environment
• Proficiency with Microsoft Office applications and collaboration tools
• Demonstrated commitment to customer service, continuous improvement, and operational excellence

Responsibilities

• Support initiatives that improve field readiness, leader effectiveness, associate experiences, and operational execution across multiple business priorities.
• Coordinate work with project managers, Field Planning partners, field leaders, and cross-functional teams to align priorities, dependencies, timelines, readiness needs, and deliverables.
• Translate business changes into field-ready communications, guidance, job aids, frequently asked questions, leadership resources, and support materials.
• Monitor initiative milestones, risks, issues, dependencies, adoption indicators, and field readiness concerns.
• Gather and analyze feedback from offices, field leaders, associates, and business partners to identify barriers, best practices, and improvement opportunities.
• Support pilot programs, testing activities, readiness reviews, and phased rollouts by helping evaluate field execution, leader understanding, and operational impact.
• Partner with stakeholders to clarify expectations, answer operational questions, and help leaders navigate change.
• Identify practical solutions that improve readiness, adoption, consistency, and execution across offices, districts, regions, and operational teams.
• Escalate project risks, field barriers, and operational concerns that may affect timing, quality, associate experience, client experience, or business results.
• Document lessons learned, performance insights, field feedback, and recommendations that strengthen future initiatives and readiness efforts.

Skills

Communication

Project coordination

Change management

Coaching

Analytical thinking

Relationship building

Microsoft Office

Education

Bachelor's degree or equivalent

Job description

H&R Block in Missouri is seeking an Advisor, Field Planning Readiness to connect Field Planning with Field leadership, driving readiness and adoption of new initiatives across offices and regions.

You will coach field teams, translate field needs into actionable recommendations, track milestones, and support pilots and phased rollouts, enabling smoother change and improved associate experiences.