Field Quality Tech Coach: OEM Standards & Training

Caliber; Salt Lake City (UT); On-site; USD 70,000 - 90,000; Full time

Job summary

Caliber is seeking a Quality Technical Coach in the Salt Lake City area to mentor technicians, oversee OEM-compliant repairs, and drive center performance. This role emphasizes collaboration with center leadership and the OE Certification Team to ensure tools, equipment, and training meet Caliber standards.

The successful candidate will have 10+ years in collision repair, I-CAR Structural Platinum, and strong proficiency with CCC One, Estimating Systems, and Alldata, plus a solid grounding in

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED equivalent.
• Minimum of 10 years of hands-on experience as a Non-Structural and Structural technician.
• Proficiency in using collision repair equipment and diagnostic instruments.
• Must have a valid driver’s license and be eligible for coverage under the company insurance policy.
• Maintain or acquire I-CAR Structural Platinum certification.
• Basic working knowledge of CCC One, Estimating Systems and Alldata.
• Basic computer skills and a working knowledge of Excel, PowerPoint, and Word.
• In-depth knowledge of OEM repair procedures and specifications.
• Commitment to continuing education to stay current with industry practices.
• Represent Caliber with integrity and professionalism.
• Effective communication skills, both verbal and written.
• Ability to interpret instructions, estimates and work orders.
• Strong organization and multi-tasking abilities.

Responsibilities

• Mentor repair technicians, estimators, and management to uphold Caliber standards aligned with OEM specifications.
• Use third-party software to file reports on repair completion to OE standards.
• Coordinate training based on quality reviews and needs.
• Partner with executive teams and field leadership for alignment and improvements.
• Complete facility inspections and submit reports with photos of shop, tools, equipment, and materials.
• Review reports with Center and Operations Leadership for accountability and improvements.
• Ensure performance indicators and certification eligibility are monitored and met.
• Develop actionable plans to improve processes and procedures with measurable deliverables.
• Liaise with OE Certification Team to verify equipment, tools, and training needs.

Skills

Mentorship

Collision repair equipment

Diagnostic instruments

OEM repair procedures knowledge

Microsoft Office

Education

High school diploma or GED

Tools

CCC One

Estimating Systems

Alldata

Job description

Caliber is seeking a Quality Technical Coach in the Salt Lake City area to mentor technicians, oversee OEM-compliant repairs, and drive center performance. This role emphasizes collaboration with center leadership and the OE Certification Team to ensure tools, equipment, and training meet Caliber standards.

The successful candidate will have 10+ years in collision repair, I-CAR Structural Platinum, and strong proficiency with CCC One, Estimating Systems, and Alldata, plus a solid grounding in