Field Quality Technical Coach

Caliber; Lewisville (IN); On-site; USD 85,000 - 120,000; Full time

Job summary

Caliber is seeking a Service Center leader in Indiana who will mentor repair technicians, estimators, and management to uphold Caliber's quality standards aligned with OEM specifications. You will use third-party software to file repair reports and coordinate training based on quality reviews.

You will partner with executive leadership and field teams, supervise facility inspections, and drive process improvements with clear metrics. Travel up to 30% is required.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Minimum of 10 years hands-on experience as a Non-Structural and Structural technician.
• Proficiency in using collision repair equipment and diagnostic instruments.
• Must have a valid driver’s license and be eligible for coverage under the company insurance policy.
• Maintain or acquire I-CAR Structural Platinum certification.
• Basic working knowledge of CCC One, Estimating Systems and Alldata.
• Basic computer skills and a working knowledge of Excel, PowerPoint, and Word.
• In-depth knowledge of OEM repair procedures and specifications.
• Maintain a minimum standard of continuing education annually to stay abreast of industry and coaching best practices.
• Represent Caliber with integrity and professionalism.
• Ability to effectively communicate with others, verbal and written.
• Ability to read and understand instructions, written estimates and work orders.
• Organization and multi-tasking skills, good time management and ability to adapt easily to changing, fast-paced environments.
• Ability to understand workflows and have the ability to navigate and submit reports using a laptop and/or other electronic device.
• Personable, friendly demeanor with “World Class” customer service approach with internal and external customers.
• Well-groomed, professional appearance.
• Training or teaching experience preferred.
• Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
• Must be eligible to work in the U.S. with no restrictions.

Responsibilities

• Mentor repair technicians, estimators, and management to ensure Caliber quality aligns with OEM specs.
• Use third-party software to file reports on repair progress and OE compliance.
• Coordinate training recommendations based on quality reviews.
• Collaborate with executive leadership and field leadership; act as liaison with the OE Certification Team.
• Complete facility inspections and submit reports with photos and tool/equipment condition.
• Review reports with Center and Operations Leadership to monitor Parts, Systems, Equipment, and Training.
• Create action plans to improve processes with defined metrics and deliverables.
• Ensure alignment of business strategy with center objectives and optimize center performance.
• Travel up to 30%.

Skills

Leadership

Mentoring

Communication

Training delivery

Team collaboration

Education

High school diploma or GED

I-CAR Structural Platinum certification

Tools

CCC One

Estimating Systems

Alldata

Excel

PowerPoint

Word

Diagnostic instruments

Job description

Service Center

CSCS IN

Duties and Responsibilities

Mentor repair technicians, estimators, and management to ensure the Caliber standard of quality, which corresponds with the OEM specifications.

Use 3rd party software to file reports regarding accurate completion of repair to OE standards.

Follow up with center teammates regarding repairs in person or through conference calls.

Recommend and coordinate necessary training for areas of need based on quality reviews.

Partner with, build alliances and perform liaison activities with the executive team and field leadership.

Complete facility inspections as assigned and submit reports using third-party software to: Take and submit photos of the shop and tools, equipment, and materials.
Recommend repair or replacement of tools, equipment, and materials as necessary.
Recommend training on tools and equipment.

Review reports with Center and Operations Leadership for accountability and successful management of Parts, Center Systems/Processes, Equipment and Training verification.

Maintain a reporting structure that readily monitors performance indicators and Certification eligibility.

Create actionable plans to improve processes and procedures to accomplish objectives, which include metrics of success and deliverables.

Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of center objectives.

Optimization of center performance across the company to achieve the best functional, center production and technical value.

Facilitate with OE Certification Team to Centers to verify equipment, tools, and training needs for teammates.

Up to 30% Travel required.

Requirements

Must be at least 18 years of age.

High school diploma or GED equivalent.

Minimum of 10 years of hands‑on experience as a Non-Structural and Structural technician.

Proficiency in using collision repair equipment and diagnostic instruments.

Must have a valid driver’s license and be eligible for coverage under the company insurance policy.

Maintain or acquire I-CAR Structural Platinum certification.

Basic working knowledge of CCC One, Estimating Systems and Alldata.

Basic computer skills and a working knowledge of Excel. PowerPoint, and Word.

In-depth knowledge of OEM repair procedures and specifications.

Maintain a minimum standard of continuing education annually to stay abreast of industry and coaching best practices.

Represent Caliber with integrity and professionalism.

Ability to effectively communicate with others, verbal and written.

Ability to read and understand instructions, written estimates and work orders.

Organization and multi-tasking skills, good time management and ability to adapt easily to changing, fast-paced environments.

Ability to understand workflows and have the ability to navigate and submit reports using a laptop and/or other electronic device.

Personable, friendly demeanor with “World Class” customer service approach with internal and external customers.

Well-groomed, professional appearance.

Training or teaching experience preferred.

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.