Field Quality Coach for OEM Standards & Training

Caliber; Lewisville (IN); On-site; USD 85,000 - 120,000; Full time

Job summary

Caliber is seeking a Service Center leader in Indiana who will mentor repair technicians, estimators, and management to uphold Caliber's quality standards aligned with OEM specifications. You will use third-party software to file repair reports and coordinate training based on quality reviews.

You will partner with executive leadership and field teams, supervise facility inspections, and drive process improvements with clear metrics. Travel up to 30% is required.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Minimum of 10 years hands-on experience as a Non-Structural and Structural technician.
• Proficiency in using collision repair equipment and diagnostic instruments.
• Must have a valid driver’s license and be eligible for coverage under the company insurance policy.
• Maintain or acquire I-CAR Structural Platinum certification.
• Basic working knowledge of CCC One, Estimating Systems and Alldata.
• Basic computer skills and a working knowledge of Excel, PowerPoint, and Word.
• In-depth knowledge of OEM repair procedures and specifications.
• Maintain a minimum standard of continuing education annually to stay abreast of industry and coaching best practices.
• Represent Caliber with integrity and professionalism.
• Ability to effectively communicate with others, verbal and written.
• Ability to read and understand instructions, written estimates and work orders.
• Organization and multi-tasking skills, good time management and ability to adapt easily to changing, fast-paced environments.
• Ability to understand workflows and have the ability to navigate and submit reports using a laptop and/or other electronic device.
• Personable, friendly demeanor with “World Class” customer service approach with internal and external customers.
• Well-groomed, professional appearance.
• Training or teaching experience preferred.
• Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
• Must be eligible to work in the U.S. with no restrictions.

Responsibilities

• Mentor repair technicians, estimators, and management to ensure Caliber quality aligns with OEM specs.
• Use third-party software to file reports on repair progress and OE compliance.
• Coordinate training recommendations based on quality reviews.
• Collaborate with executive leadership and field leadership; act as liaison with the OE Certification Team.
• Complete facility inspections and submit reports with photos and tool/equipment condition.
• Review reports with Center and Operations Leadership to monitor Parts, Systems, Equipment, and Training.
• Create action plans to improve processes with defined metrics and deliverables.
• Ensure alignment of business strategy with center objectives and optimize center performance.
• Travel up to 30%.

Skills

Leadership

Mentoring

Communication

Training delivery

Team collaboration

Education

High school diploma or GED

I-CAR Structural Platinum certification

Tools

CCC One

Estimating Systems

Alldata

Excel

PowerPoint

Word

Diagnostic instruments

Job description

Caliber is seeking a Service Center leader in Indiana who will mentor repair technicians, estimators, and management to uphold Caliber's quality standards aligned with OEM specifications. You will use third-party software to file repair reports and coordinate training based on quality reviews.

You will partner with executive leadership and field teams, supervise facility inspections, and drive process improvements with clear metrics. Travel up to 30% is required.