Field Quality Coach & Technical Mentor (Travel)

Caliber; Lewisville (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Caliber seeks an experienced leader to mentor repair technicians and manage center operations in TX. The role requires extensive hands-on repair experience, OEM knowledge, and the ability to drive process improvements.

Occasional travel up to 30% will be needed as part of coordinating with executive and field leadership. The candidate should have a strong safety and quality mindset, be proficient with repair equipment, and hold relevant certifications such as I-CAR Structural Platinum.

Qualifications

• High school diploma or GED equivalent.
• Minimum of 10 years of hands-on experience as a Non-Structural and Structural technician.
• Proficiency with collision repair equipment and diagnostic instruments.
• Must have a valid driver’s license and be eligible for coverage under the company insurance policy.
• Maintain or acquire I-CAR Structural Platinum certification.
• Basic working knowledge of CCC One, Estimating Systems and Alldata.
• Basic computer skills and a working knowledge of Excel, PowerPoint, and Word.
• In-depth knowledge of OEM repair procedures and specifications.
• Maintain a minimum standard of continuing education annually to stay abreast of industry and coaching best practices.
• Ability to effectively communicate with others, verbal and written.

Responsibilities

• Mentor repair technicians, estimators, and management to ensure Caliber standards of quality per OEM specifications.
• Use third-party software to file reports on accurate completion of repairs to OE standards.
• Follow up with center teammates regarding repairs in person or via conference calls.
• Recommend and coordinate necessary training for areas of need based on quality reviews.
• Partner with the executive team and field leadership to align objectives.
• Complete facility inspections and submit reports using third-party software; take photos of shop, tools, equipment, and materials.
• Recommend repair or replacement of tools, equipment, and materials as necessary; propose training on tools and equipment.
• Review reports with Center and Operations Leadership for accountability and management of Parts, Center Systems/Processes, Equipment and Training verification.
• Maintain a reporting structure to monitor performance indicators and certification eligibility.
• Create actionable plans to improve processes and procedures with defined metrics and deliverables.
• Align top-down vision and goals from business strategy to center objectives.
• Optimize center performance across the company for best value.
• Coordinate with OE Certification Team to verify equipment, tools, and training needs for teammates.
• Up to 30% travel required.

Job description

Caliber seeks an experienced leader to mentor repair technicians and manage center operations in TX. The role requires extensive hands-on repair experience, OEM knowledge, and the ability to drive process improvements.

Occasional travel up to 30% will be needed as part of coordinating with executive and field leadership. The candidate should have a strong safety and quality mindset, be proficient with repair equipment, and hold relevant certifications such as I-CAR Structural Platinum.