Field Quality technical Coach

Caliber; Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Caliber is seeking a skilled Service Center Leader to mentor technicians and estimators, ensuring repairs meet OEM standards. You will file reports with third-party software and drive quality through targeted training.

You will collaborate with executive and field leadership to align center goals, review reports, and improve tool and process performance while managing a fast-paced environment with up to 30% travel.

Qualifications

• Must mentor repair technicians to Caliber quality standards.
• Strong leadership and coaching to center staff.
• Effective communication with technicians, estimators, and management.
• Experience coordinating and delivering training to teams.

Responsibilities

• Mentor repair technicians, estimators, and management to ensure Caliber quality, per OEM specs.
• Use third-party software to file reports showing repair completion to OE standards.
• Coordinate training for areas needing improvement based on quality reviews.
• Partner with executive team and field leadership to align center objectives.
• Maintain center operations reporting and monitor performance indicators.

Skills

Leadership

Mentoring

Communication

Training

Education

High school diploma or GED

I-CAR Structural Platinum certification

Tools

CCC One

Estimating Systems

Alldata

Job description

Service Center

CSCS TX

Duties and Responsibilities

Mentor repair technicians, estimators, and management to ensure the Caliber standard of quality, which corresponds with the OEM specifications.

Use 3rd party software to file reports regarding accurate completion of repair to OE standards.

Follow up with center teammates regarding repairs in person or through conference calls.

Recommend and coordinate necessary training for areas of need based on quality reviews.

Partner with, build alliances and perform liaison activities with the executive team and field leadership.

Complete facility inspections as assigned and submit reports using third-party software to: Take and submit photos of the shop and tools, equipment, and materials.
Recommend repair or replacement of tools, equipment, and materials as necessary.
Recommend training on tools and equipment.

Review reports with Center and Operations Leadership for accountability and successful management of Parts, Center Systems/Processes, Equipment and Training verification.

Maintain a reporting structure that readily monitors performance indicators and Certification eligibility.

Create actionable plans to improve processes and procedures to accomplish objectives, which include metrics of success and deliverables.

Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of center objectives.

Optimization of center performance across the company to achieve the best functional, center production and technical value.

Facilitate with OE Certification Team to Centers to verify equipment, tools, and training needs for teammates.

Up to 30% Travel required.

Requirements

Must be at least 18 years of age.

High school diploma or GED equivalent.

Minimum of 10 years of hands-on experience as a Non-Structural and Structural technician.

Proficiency in using collision repair equipment and diagnostic instruments.

Must have a valid driver’s license and be eligible for coverage under the company insurance policy.

Maintain or acquire I-CAR Structural Platinum certification.

Basic working knowledge of CCC One, Estimating Systems and Alldata.

Basic computer skills and a working knowledge of Excel. PowerPoint, and Word.

In-depth knowledge of OEM repair procedures and specifications.

Maintain a minimum standard of continuing education annually to stay abreast of industry and coaching best practices.

Represent Caliber with integrity and professionalism.

Ability to effectively communicate with others, verbal and written.

Ability to read and understand instructions, written estimates and work orders.

Organization and multi-tasking skills, good time management and ability to adapt easily to changing, fast-paced environments.

Ability to understand workflows and have the ability to navigate and submit reports using a laptop and/or other electronic device.

Personable, friendly demeanor with World Class customer service approach with internal and external customers.

Well-groomed, professional appearance.

Training or teaching experience preferred.

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.