Field Quality Lead – Portable Fire Extinguisher Tech

Getz Fire Equipment Co.; Peoria (IL); Presencial; USD 48.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental & Vision

Life & AD&D Insurance

401(k) Retirement

Profit Sharing

Paid Time Off

Paid Holidays

Descripción de la vacante

Getz Fire Equipment Company in Peoria, IL is seeking a Quality Support Specialist to lead day-to-day field quality for portable fire extinguisher work. You will coach technicians, coordinate daily assignments, and ensure tasks meet NFPA 10 standards and company quality requirements.

You’ll act as the first point of contact for field questions, review technician reports, and help train staff on hands-on customer service.

Formación

• High school diploma or equivalent.
• Several years of field experience as a portable fire extinguisher technician.
• Working knowledge of NFPA 10 and applicable state and local codes.
• Strong communication and organizational skills, and the ability to train and mentor technicians.
• Computer skills and a valid driver's license.
• Ability to pass a background check and pre-employment and random drug screening.

Responsabilidades

• Conduct regular field quality control checks and ride-alongs, and report results to the Division Manager.
• Serve as the first point of contact for technician questions, job assignments, and scheduling.
• Resolve customer complaints at the field level and assist technicians when service falls behind.
• Hold vehicles, storage units, and branch offices to company cleanliness standards, and check that technicians have the tools and inventory they need.
• Review technician reports for accuracy and serve as backup trainer for hands-on customer training.

Conocimientos

Strong communication

Organizational skills

Train and mentor technicians

Field experience as portable extinguis

Valid driver's license

Background check / pre-employment & DB

Educación

High school diploma or equivalent

Herramientas

Computer skills

Descripción del empleo

Getz Fire Equipment Company in Peoria, IL is seeking a Quality Support Specialist to lead day-to-day field quality for portable fire extinguisher work. You will coach technicians, coordinate daily assignments, and ensure tasks meet NFPA 10 standards and company quality requirements.

You’ll act as the first point of contact for field questions, review technician reports, and help train staff on hands-on customer service.