Field QC Inspector - Telecom Installations & Compliance

ITG Communications, LLC; Tukwila (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

ITG Communications is seeking a Quality Control Technician in Tukwila, WA to perform field audits, inspections, and quality checks on completed installations and service work. The role supports continuous improvement in technician performance and service quality while ensuring adherence to company standards and safety regulations.

The position focuses on evaluating work quality, identifying defects, coaching field technicians, and documenting findings.

Qualifications

• High school diploma or equivalent is preferred.
• 2–4 years of experience in telecom installation, service, or field operations.
• Strong attention to detail and commitment to quality and accuracy.
• Ability to identify issues and provide constructive feedback and coaching.

Responsibilities

• Conduct field audits and inspections of completed installations, service calls, and technician work.
• Evaluate work quality against client specifications, company standards, and safety requirements.
• Document defects, installation errors, and compliance issues with accuracy.
• Provide real-time feedback and coaching to technicians in the field.
• Verify proper installation of broadband, video, and voice services, including wiring and signal quality.
• Ensure adherence to SLA requirements and customer experience standards.
• Complete audit reports and photo validation using company systems.
• Support retraining by identifying recurring quality issues and trends.
• Participate in quality improvement initiatives and process standardization.

Skills

Attention to detail

Quality assurance

Coaching in the field

Safety & compliance

Education

High school diploma or equivalent

Job description

ITG Communications is seeking a Quality Control Technician in Tukwila, WA to perform field audits, inspections, and quality checks on completed installations and service work. The role supports continuous improvement in technician performance and service quality while ensuring adherence to company standards and safety regulations.

The position focuses on evaluating work quality, identifying defects, coaching field technicians, and documenting findings.