Field Production Systems Technician - Printing & Networking

Konica Minolta Business Solutions; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Konica Minolta Business Solutions in Knoxville is seeking a Production Systems Specialist to perform on-site maintenance, diagnostics, repairs, and installations for KM Production printers and related devices. You will travel locally to customer sites and maintain high levels of customer satisfaction while meeting core productivity metrics.

The ideal candidate has electrical/mechanical aptitude, experience with Windows and Mac networking, and strong communication skills.

Qualifications

• Requires electrical/mechanical aptitude and ability to diagnose and repair production equipment.
• Familiar with printing from common business applications.
• Experience with Windows and Mac OS networking environments.
• Strong time management and prioritization skills.
• Excellent verbal and written communication; professional appearance.
• Team player with ability to work across a territory.
• Knowledge of parts budgeting and inventory control.
• Proficiency in Word and Excel.
• Experience creating equipment deployment guides.
• High school diploma; technical schooling preferred.
• 2–3 years of technical repair experience.
• N+ or equivalent certification; additional IT certs a plus.
• Able to pass background/security/drug tests; valid driver's license; reliable transport.

Responsibilities

• Perform on-site maintenance, diagnostics, repairs on KM Production and related printers.
• Install/de-install equipment and troubleshoot networking on Windows/Mac.
• Travel locally to customer sites; manage territory workload.
• Provide training to customers on printing/scanning functions.
• Submit weekly timesheets and expense reports.
• Provide sales support when needed.
• Maintain accurate ASL truck inventory.
• Communicate management on field issues.
• Follow call handling procedures and core metrics.
• Assist in creating deployment guides.
• Keep up-to-date with service literature and manuals.

Skills

Electrical/Mechanical aptitude

Printing from business apps

Windows networking

Mac OS client/server

Time management

Verbal & written communication

Teamwork

Budget & inventory control

Word

Excel

Deployment guides

Physical stamina

Education

High School diploma or GED

Technical School training

N+ or equivalent certification

Additional IT certifications

Tools

Word

Excel

Print drivers

Networking troubleshooting tools

Job description

Konica Minolta Business Solutions in Knoxville is seeking a Production Systems Specialist to perform on-site maintenance, diagnostics, repairs, and installations for KM Production printers and related devices. You will travel locally to customer sites and maintain high levels of customer satisfaction while meeting core productivity metrics.

The ideal candidate has electrical/mechanical aptitude, experience with Windows and Mac networking, and strong communication skills.