Field PC Support Technician – Travel Ready & Desk Repair

Worldwide TechServices; San Francisco (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A global technology services company is seeking a Dynamic PC Support Technician in San Francisco, CA. The role involves providing customer support, troubleshooting client products, and maintaining up-to-date knowledge of hardware and software. Ideal candidates will have technical school certification or equivalent, as well as skills in customer service. This position requires the ability to communicate technical issues effectively and manage physically demanding tasks. Join this leading company to further your career in a challenging environment.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment.
• Report all activity in an accurate and timely manner.

Skills

Communication regarding technical issues

Driving to client locations

Ability to lift and move computer equipment up to 50 lbs

Own a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A global technology services company is seeking a Dynamic PC Support Technician in San Francisco, CA. The role involves providing customer support, troubleshooting client products, and maintaining up-to-date knowledge of hardware and software. Ideal candidates will have technical school certification or equivalent, as well as skills in customer service. This position requires the ability to communicate technical issues effectively and manage physically demanding tasks. Join this leading company to further your career in a challenging environment.