Field PC Support Technician — On-Site Troubleshooter

Worldwide TechServices; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Worldwide TechServices in Boston, MA seeks a Dynamic PC Support specialist to perform desktop and laptop troubleshooting, repair client products, and provide timely responsive service to customers.

The role involves desk-side support activities, direct client interaction, and adherence to service level agreements, with occasional travel to client sites and the ability to lift up to 50 lbs using a basic repair toolkit.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Technical communication

Driving

Lifting 50 lbs

Education

Technical school certification

Tools

Repair toolkit

OEM hardware knowledge

Job description

Worldwide TechServices in Boston, MA seeks a Dynamic PC Support specialist to perform desktop and laptop troubleshooting, repair client products, and provide timely responsive service to customers.

The role involves desk-side support activities, direct client interaction, and adherence to service level agreements, with occasional travel to client sites and the ability to lift up to 50 lbs using a basic repair toolkit.