Field PC Support Technician - Onsite Repairs & Travel

Worldwide TechServices; Bend (OR); On-site; USD 36,000 - 54,000; Full time

Job summary

Worldwide TechServices seeks a Dynamic PC Support professional to perform desktop and laptop troubleshooting, perform on-site client visits, and support desk-side applications. You will handle service calls, maintain documentation, and ensure asset control while meeting safety and client guidelines.

The role emphasizes customer communication, timely reporting, and adherence to policies, with potential overnight travel and long-distance trips as required by clients.

Qualifications

• Technical school certification or equivalent with 0-2 years of relevant experience.
• Maintain OEM certifications as directed by management.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the client SLAs.
• Meet established customer service satisfaction criteria.
• Complete administrative tasks and real-time reporting for each call.
• Follow policies and guidelines for successful service delivery.
• Control assets and inventory with prompt parts turnaround.
• Report all activity accurately and timely.
• Adhere to safety policies and guidelines; comply daily.

Skills

Customer service

Technical communication

Driving long distances

Ability to lift 50 lbs

Education

Technical school certification

Tools

OEM Certifications

Repair toolkit

Hardware knowledge

Job description

Worldwide TechServices seeks a Dynamic PC Support professional to perform desktop and laptop troubleshooting, perform on-site client visits, and support desk-side applications. You will handle service calls, maintain documentation, and ensure asset control while meeting safety and client guidelines.

The role emphasizes customer communication, timely reporting, and adherence to policies, with potential overnight travel and long-distance trips as required by clients.