Field PC Support Technician - On-Site Tech & Client Care

Worldwide TechServices; Spokane (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician to perform troubleshooting and repair tasks on desktops and laptops for multiple clients. This role requires traveling to client sites, handling hardware, and delivering timely, accurate service within SLA guidelines.

The ideal candidate has a technical school certification, up to 2 years of experience, and the ability to lift equipment up to 50 lbs.

Qualifications

• Technical school certification or equivalent with 0–2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Technical communication

Client travel

Lift up to 50 lbs

Repair toolkit

Drive to client locations

Education

Technical school certification or equivalent

Tools

OEM Certifications

Hardware knowledge

Software knowledge

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician to perform troubleshooting and repair tasks on desktops and laptops for multiple clients. This role requires traveling to client sites, handling hardware, and delivering timely, accurate service within SLA guidelines.

The ideal candidate has a technical school certification, up to 2 years of experience, and the ability to lift equipment up to 50 lbs.