Field PC Support Technician - Client-Facing Troubleshooter

Worldwide TechServices, LLC; Missouri; Hybrid; USD 38,000 - 52,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician to perform basic and moderately complex troubleshooting for desktops and laptops and to support desk side applications and infrastructure. You will interact directly with clients to address technical issues and respond promptly and accurately.

Responsibilities include handling service calls within SLAs, reporting on calls in real time, managing assets and inventory, and ensuring safety policies are followed.

Qualifications

• Technical school certification or equivalent.
• 0-2 years of relevant experience preferred (customer service a plus).
• Must have knowledge of hardware and software relevant to PC repair.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the client SLA.
• Meet customer service satisfaction criteria per guidelines.
• Complete administrative tasks per policies.
• Provide real-time reporting of all calls per policies.
• Follow established policies for service delivery.
• Manage assets/inventory with prompt turnaround of parts.
• Report all activity accurately and timely.
• Adhere to safety policies daily.
• Other duties may be assigned as needed.

Skills

Customer service

Communication

Driver's license

Equipment handling

Tool kit

Education

Technical school certification or equivalent

0-2 years experience

Tools

Hardware knowledge

Software knowledge

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician to perform basic and moderately complex troubleshooting for desktops and laptops and to support desk side applications and infrastructure. You will interact directly with clients to address technical issues and respond promptly and accurately.

Responsibilities include handling service calls within SLAs, reporting on calls in real time, managing assets and inventory, and ensuring safety policies are followed.