Field PC Support Specialist — Client-Focused Tech Repair

Worldwide TechServices LLC; Watertown (SD); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician to repair desktops and laptops and perform basic to moderately complex troubleshooting for client products. You may support desk-side applications and infrastructure and will interact directly with clients to address technical issues in a timely and accurate manner.

The role requires 0-2 years of relevant experience, technical school certification, and a working knowledge of hardware and software.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Customer service

Communication

Troubleshooting

Education

Technical school certification

OEM Certifications

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician to repair desktops and laptops and perform basic to moderately complex troubleshooting for client products. You may support desk-side applications and infrastructure and will interact directly with clients to address technical issues in a timely and accurate manner.

The role requires 0-2 years of relevant experience, technical school certification, and a working knowledge of hardware and software.