Field PC Support Pro — Desktop & Laptop Repair

Worldwide TechServices LLC; Pocatello (ID); On-site; USD 35,000 - 50,000; Full time

Job summary

Worldwide TechServices LLC in Pocatello, Idaho is seeking a Dynamic PC Support role that focuses on troubleshooting client products. Responsibilities include providing customer support, managing service calls effectively, and ensuring quality service delivery.

The ideal candidate will have a technical school certification, able to lift equipment, and possess a valid driver’s license. Previous customer service experience is a plus and knowledge of relevant software is essential. This position may involve travel and long-distance drives.

Qualifications

• 0-2 years of relevant experience required.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Complete real-time reporting of all calls.
• Ensure control of assets and inventory.
• Report all activity in an accurate and timely manner.

Skills

Communication regarding technical issues

Ability to lift and move computer equipment up to 50 lbs

Driving to client locations

Ability to drive long distances

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Tools

Knowledge of relevant software and hardware

Job description

Worldwide TechServices LLC in Pocatello, Idaho is seeking a Dynamic PC Support role that focuses on troubleshooting client products. Responsibilities include providing customer support, managing service calls effectively, and ensuring quality service delivery.

The ideal candidate will have a technical school certification, able to lift equipment, and possess a valid driver’s license. Previous customer service experience is a plus and knowledge of relevant software is essential. This position may involve travel and long-distance drives.