Field Patient Access & Reimbursement Partner

BioSpace; Kansas; Hybrid; USD 190,000 - 225,000; Full time

Job summary

Dyne Therapeutics is seeking a Dyne Care Partner to support patients, caregivers, and infusion centers across treatment journeys. This field-based role educates on disease state, therapy expectations, and reimbursement processes, aiming to remove access barriers and ensure care continuity.

The ideal candidate is a nurse or social work professional with 8+ years in patient services, strong communication and problem-solving skills, and willingness to travel 50–80% within assigned geography.

Qualifications

• Bachelor’s degree in nursing, social work, or related healthcare field preferred.
• RN, Social Worker, or equivalent healthcare experience preferred.
• 8+ years of healthcare or related experience, including 5+ years in patient services, reimbursement, case management, field education, specialty pharmacy, or care coordination.
• Experience supporting specialty, rare disease, or infused/provider-administered therapies preferred.
• Working knowledge of payer coverage, reimbursement pathways, and access processes (e.g., prior authorizations, appeals, denials).
• Demonstrated ability to build relationships across patients, caregivers, healthcare providers, and cross-functional teams.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Serves as a primary point of contact for patients and caregivers throughout the treatment journey.
• Provides education on disease state, therapy, and treatment expectations using approved materials.
• Conducts proactive outreach to identify support needs and address access or adherence barriers.
• Coordinates support services and resources to assist patients and caregivers.
• Builds trusted relationships through empathetic, patient-centered communication.
• Educates on proper product storage, handling, and administration.
• Provides education on reimbursement processes to patients, caregivers, healthcare providers, and infusion centers.
• Supports understanding of prior authorizations, appeals, denials, reauthorizations, and site-of-care requirements.
• Identifies reimbursement and access challenges and facilitates escalation through approved channels.
• Supports continuity of care during insurance changes, site-of-care transitions, and reauthorization events.
• Builds and maintains relationships with healthcare providers, office staff, and infusion partners.
• Provides education on patient support services, reimbursement processes, and available resources.
• Supports infusion center readiness, including product handling, storage, preparation, and administration requirements.
• Serves as a reimbursement and access resource within the assigned geography.
• Partners with HUB services, specialty pharmacies, infusion providers, and internal stakeholders to support patient access and continuity of care.

Skills

Effective communication

Care coordination

Patient education

Relationship building

Time management

Education

Bachelor’s degree in nursing, social work, or related healthcare field

Job description

Dyne Therapeutics is seeking a Dyne Care Partner to support patients, caregivers, and infusion centers across treatment journeys. This field-based role educates on disease state, therapy expectations, and reimbursement processes, aiming to remove access barriers and ensure care continuity.

The ideal candidate is a nurse or social work professional with 8+ years in patient services, strong communication and problem-solving skills, and willingness to travel 50–80% within assigned geography.