Fiber Drop Service Lead & Field Ops Supervisor

Conexon; Destin (FL); Vor Ort; USD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Three weeks paid time off

Comprehensive benefits package

Retirement benefits

Disability insurance

Zusammenfassung

Conexon is seeking a Supervisor of Drop Service Installation in Destin, FL to oversee daily field operations, lead installation technicians, and ensure quality fiber service installations. You’ll schedule crews, train staff, manage tools and inventory, and coordinate service restoration efforts, with travel to co-op clients as needed.

The role emphasizes leadership, problem-solving, and strong communication to maintain a positive customer experience across the network buildout.

Qualifikationen

• Highschool diploma required (College degree preferred).
• 3+ years’ experience in fiber optic ISP operations/construction field.
• Strong PC skills and experience with Microsoft Office.
• Ability to use optical test equipment including fusion splicers and OTDRs.
• Safely operate a company vehicle and maintain tools.
• Strong communication skills and leadership ability.
• Initiative to work remotely with limited supervision.

Aufgaben

• Hire and train personnel on service, drop and installation processes.
• Provide leadership to drop technicians and oversee field operations.
• Ensure crews have tools, equipment, and proper vehicle usage.
• Maintain inventory management for drop and CPE materials.
• Oversee drivers and manage scheduling; develop reports and dashboards.
• Manage storm restoration service process and damage notifications.
• Assist Connect Sales/Marketing and co-op clients to address performance issues.
• Travel to co-op clients as needed and support customer experience.

Kenntnisse

Leadership

Field operations

Communication

Problem-solving

Initiative

Ausbildung

High school diploma

College degree preferred

Tools

Fusion splicer

OTDR

Microsoft Office

Jobbeschreibung

Conexon is seeking a Supervisor of Drop Service Installation in Destin, FL to oversee daily field operations, lead installation technicians, and ensure quality fiber service installations. You’ll schedule crews, train staff, manage tools and inventory, and coordinate service restoration efforts, with travel to co-op clients as needed.

The role emphasizes leadership, problem-solving, and strong communication to maintain a positive customer experience across the network buildout.