Field Operations Support Assistant (part-time)

Service Corporation International; Pasadena (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Sci Corp in Pasadena, TX is seeking a compassionate administrative assistant to support funeral home operations. You will greet families, provide information on services, and help ensure a respectful, empathetic experience for all clients.

Responsibilities include processing documents and payments, preparing death certificates and obituaries, coordinating memorial orders, managing schedules, and coordinating with Location Management, Sales and staff as needed.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of office clerical or customer service experience.
• Experience in a fast-paced, customer-focused environment.
• Proficiency with MS Office and basic math.
• Ability to maintain confidentiality and demonstrate compassion.

Responsibilities

• Greet the public and provide general information on services.
• Prepare and process documents, certificates, and payments.
• Coordinate memorial orders and inventory for vaults and markers.
• Assist with obituaries and payroll support as needed.
• Maintain schedules, reports, and office supplies.

Skills

Verbal written communication

Strong organizational skills

Attention to detail

Confidentiality

Compassion and empathy

Education

High School diploma or equivalent

Tools

MS Office Suite

Office equipment knowledge

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 77505

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - Pasadena