Field Operations Support Assistant

Talentify; Ontario (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company match

Employee Assistance Program

Job summary

Talentify is seeking an administrative clerk to provide clerical support to funeral home operations in Ontario, CA. The role involves greeting families, processing orders, and coordinating memorial products while ensuring accuracy and sensitivity in all interactions.

The position requires high school or equivalent and 1–2 years in an office or customer-facing role, with strong MS Office skills and good written/verbal communication.

Qualifications

• 1–2 years in an office clerical or customer service role.
• Experience in fast-paced, customer-focused environments is required.
• Strong verbal and written communication skills.

Responsibilities

• Greet clients and provide information on services offered.
• Prepare and process documents, payments, and contracts.
• Coordinate orders and inventory for memorial products and gravesites.
• Assist with obituaries and payroll as needed.
• Maintain confidentiality and empathic interaction with families.

Skills

Customer service

MS Office

Communication

Attention to detail

Confidentiality

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Compensation:
Salary: $19.00/hr.

Benefits:
Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 91762

Category (Portal Searching): Administration and Clerical

Job Location: US-CA - Ontario