Field Operations Support Assistant

Talentify; Glendale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify in Glendale, AZ is seeking an empathetic office clerk to support funeral home operations. You will greet families, provide information on services, and process payments and documents with professionalism.

The role requires 1–2 years in clerical/customer service, a High School diploma, proficient MS Office, and strong communication, organization, and confidentiality. A compassionate, detail-oriented approach is essential.

Qualifications

• High School diploma or equivalent.
• 1–2 years in an office/clerical or customer service role.
• Experience in fast-paced, customer-focused environments.
• Strong MS Office and basic math skills.

Responsibilities

• Prepare death certificates, prayer cards and related documents.
• Completes required permits and/or certificates.
• Receives and processes payments and contracts.
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers.
• Assists with obituary preparation.
• Greet families and respond to inquiries.
• Maintains confidentiality and conveys empathy to client families.

Skills

Customer service

Office equipment

Communication skills

Organizational skills

Confidentiality

Compassion

Education

High School diploma

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 85301

Category (Portal Searching): Administration and Clerical

Job Location: US-AZ - Glendale