Field Operations Support Assistant

Service Corporation International; Amarillo (TX); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Memorial Park Funeral Home & Cemetery in Amarillo, TX seeks an administrative professional to support funeral home, cemetery, and related services. You will greet families, provide information on offerings, and process payments, contracts, and memorial paperwork with empathy and accuracy.

The role requires 1–2 years of clerical/customer service experience, a High School diploma, strong MS Office skills, and excellent communication, organization, and confidentiality.

Qualifications

• 1–2 years of office clerical or customer service experience.
• High School diploma or equivalent.
• Strong verbal and written communication skills.
• MS Office Suite experience preferred.
• Ability to maintain confidentiality and handle sensitive information.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet family members and visitors with empathy and professionalism.
• Process payments and contracts.
• Prepare and assist with obituaries and memorial paperwork.
• Coordinate ordering of memorials and related products.
• Assist with obituary preparation and client communications.
• Back up to Receptionist and support staff as needed.
• Respond to inquiries via phone, email, and in person.

Skills

Customer service

Communication

Organization

Confidentiality

Compassion

Education

High School or equivalent

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents

• Completes required permits and or certificates

• Prepares and processes Veteran’s Paperwork

• Prepares marker monument placement paperwork

• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules

• Prepares and distributes daily schedules, reports, and documents

• Receives and processes payments and contracts

• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers

• Orders office supplies

• Oversees the processing of installation orders to grounds and maintenance departments

• Processes accounts payable transactions

• Assists with the preparation of obituaries

• Assists Location Management, Sales, Family Service Counselors and payroll as needed

• Acts as backup to Receptionist

• Greets family members and friends

• Communicates client family’s needs promptly and accurately to the appropriate staff member

• Conveys a sense of concern and empathy with client family members at all times

• Responds to customer inquiries via telephone, internet and in person

• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 79118

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - Amarillo

Job Profile ID: F00216

Time Type: Full time

Location Name: Memorial Park Funeral Home & Cemetery