Field Operations Support Assistant

Sci Corp; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Sci Corp in Mesa, AZ seeks an administrative associate to provide clerical support to a funeral home, cemetery, or crematory. The role involves greeting the public, handling information about services, and ensuring customer satisfaction with a compassionate approach.

Responsibilities include preparing certificates and paperwork, processing payments, coordinating memorial orders, and supporting location staff. Bilingual English/Spanish is preferred; high school diploma required.

Qualifications

• Proven ability to communicate clearly with clients and staff.
• Strong organizational skills and attention to detail are required.
• Demonstrates compassion and integrity when assisting families.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and/or certificates.
• Works with veterans paperwork and monument placement paperwork.
• Receives payments and processes contracts; maintains schedules and reports.
• Coordinates orders for memorials and related products; manages inventory.
• Greets families and responds to inquiries with empathy and professionalism.

Skills

Verbal & written communication

Organization & detail orientation

Confidentiality

Compassion & integrity

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Licenses

• Licensed funeral director or family service counselor experience preferred

Language

• Bilingual in English and Spanish preferred

Schedule

• Thursday - Sunday/8:00am - 7:00pm

Postal Code: 85206

Category (Portal Searching): Administration and Clerical

Job Location: US-AZ - Mesa