Field Operations Support Assistant

Sci Corp; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Sci Corp in Houston, TX is seeking an administrative assistant to support funeral home, cemetery, and related services. You will greet families, answer inquiries, and process paperwork with discretion and empathy.

This fast-paced clerical role requires 1–2 years experience, a high school diploma, and proficiency with MS Office. You will prepare death certificates, coordinate memorials, handle payments, and assist staff to ensure compassionate service.

Qualifications

• 1–2 years in an office clerical or customer service role.
• Experience in fast-paced, professional environment.
• Excellent written and verbal communication.

Responsibilities

• Greet families and provide information on services offered.
• Prepares and processes documents such as death certificates and permits.
• Receives payments and contracts; assists with obituaries.
• Coordinates memorials and manages related inventory.
• Assist Location Management, Sales and payroll as needed.
• Back-up to Receptionist; maintain confidentiality at all times.

Skills

Customer service

Clerical abilities

Verbal & written communication

Attention to detail

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in personMaintains professional and cooperative relationships with county clerk, medical examiner and physicians

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 77060

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - Houston