Field Operations Support Assistant

sci; Westminster (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Paid time off

Job summary

SCI in Westminster, CA is seeking an Administrative/Clerical Associate to support location leadership and client families with compassion and accuracy.

Key duties include preparing death certificates, veteran paperwork, permits, and memorial orders; processing payments, scheduling, and coordinating inventory. Requires High School or equivalent and 1–2 years in office or customer service; strong communication, confidentiality, and organization are essential.

Qualifications

• 1–2 years of experience in an office clerical or customer service capacity.
• Experience in a fast-paced professional environment is required.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and/or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures documentation complies with state/federal regulations
• Processes payments and contracts
• Coordinates ordering of memorials and related products
• Oversees installation orders to grounds and maintenance
• Assists with obituaries and payroll as needed
• Greets family members and communicates needs to staff
• Maintains confidentiality and empathy with client families

Skills

MS Office

Communication

Organization

Confidentiality

Education

High School or equivalent

Tools

Office equipment

Job description

Our associates celebrate lives. We celebrate our associates.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skillsStrong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Compensation:

Salary: $17.00/Hr. - $21.00/Hr.

Benefits:

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 92683

Category (Portal Searching): Administration and Clerical

Job Location: US-CA - Westminster