Field Operations Support Assistant

sci; Victorville (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) retirement plan with company-m

Sick leave

Short-Term Disability

Long-Term Disability

Life Insurance

Dependent Life Insurance

Employee Assistance Program

Job summary

SCI is seeking an administrative assistant to provide clerical support across funeral home, cemetery, and related facilities in Victorville, CA. You will greet the public and relay information on services with care and professionalism.

Responsibilities include preparing certificates and memorial paperwork, processing payments, coordinating orders, and assisting with obituaries and payroll as needed. A high level of compassion and integrity is essential.

Qualifications

• Education: High School or equivalent.
• Experience: 1 - 2 years in an office clerical or customer service capacity.
• Experience: customer-focused and fast-paced environment.
• MS Office Suite experience preferred.
• Basic mathematics skills.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and/or certificates.
• Prepares and processes Veteran's Paperwork.
• Prepares marker monument placement paperwork.
• Ensures documentation complies with state/federal regulations and company rules.
• Distributes daily schedules, reports, and documents.
• Receives and processes payments and contracts.
• Coordinates ordering of memorials and related products and inventory control.
• Orders office supplies.
• Oversees processing of installation orders to grounds/maintenance.
• Processes accounts payable transactions.
• Assists with obituary preparation.
• Assists Location Management, Sales, Family Service Counselors and payroll as needed.
• Acts as backup to Receptionist.
• Greets family members and friends.
• Communicates client family needs to staff.
• Conveys empathy with client families at all times.
• Responds to inquiries via phone, internet and in person.
• Maintains professional relationships with county clerk, medical examiner and physicians.

Skills

Customer service

Administrative support

Communication

Organization

Empathy

Confidentiality

Computer literacy

Education

High School Diploma or equivalent

Tools

MS Office

Copiers & printers

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

• Education: High School or equivalent
• Experience: 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience: working in a customer-focused and fast-paced professional environment required
• Knowledge, Skills & Abilities: Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• Knowledge, Skills & Abilities: MS Office Suite experience preferred
• Knowledge, Skills & Abilities: Basic mathematics skills required
• Knowledge, Skills & Abilities: Good verbal and written communication skills
• Knowledge, Skills & Abilities: Strong organizational skills and detail oriented
• Knowledge, Skills & Abilities: High level of compassion and integrity
• Knowledge, Skills & Abilities: Ability to maintain confidentiality

Compensation:

Salary: $18.00/hr. - $20.00/hr

Benefits:

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 92392

Category (Portal Searching): Administration and Clerical

Job Location: US-CA - Victorville