Field Operations Support Assistant

sci; Colton (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Retirement Savings Plan

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

EAP

FSA

HSA

Job summary

SCI in Colton, CA is seeking an administrative assistant to support funeral home, cemetery, and related services. You will greet clients, provide information, and ensure daily operations run smoothly with compassion and confidentiality.

Responsibilities include preparing death certificates, handling payments, coordinating memorial orders, and assisting with obituaries and payroll as needed. Strong communication and organizational skills are essential in this fast-paced, client‑facing role.

Qualifications

• High School diploma or equivalent.
• 1–2 years in an office clerical or customer service capacity.
• Experience in a fast-paced professional environment.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and demonstrate compassion.

Responsibilities

• Greet clients and provide information about services offered.
• Prepare death certificates, prayer cards and related documents.
• Process payments and contracts.
• Coordinate memorial orders and inventory for vaults and markers.
• Assist with obituaries and payroll as needed.
• Backup to Receptionist and support staff as required.
• Respond to inquiries in person, by phone, or online.

Skills

Communication

Organizational

Confidentiality

Compassion

Customer service

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Compensation

Salary: $19.00/hr.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 92324

Category (Portal Searching): Administration and Clerical

Job Location: US-CA - Colton