Field Operations Support Assistant (part-time)

sci; Virginia Beach (VA); On-site; USD 32,000 - 45,000; Full time

Job summary

sci is seeking an Administrative Clerk to provide clerical and customer service support for funeral home and related facilities in Virginia Beach. The role involves greeting families, handling inquiries, processing documents, and coordinating memorial orders with sensitivity and compassion.

Responsibilities include preparing certificates, managing schedules, assisting with obituaries, and supporting management, sales and payroll as needed.

Qualifications

• Education: High School diploma or equivalent.
• Experience: 1-2 years in office clerical or customer service.
• Knowledge: basic office equipment and MS Office proficiency.
• Skills: strong verbal and written communication; organization and confidentiality.

Responsibilities

• Prepare death certificates, cards and related documents.
• Complete permits and certificates as required.
• Process Veteran's paperwork and monument placement paperwork.
• Coordinate memorial orders and inventory for vaults/markers.
• Handle payments and contracts; distribute schedules and reports.
• Assist with obituaries and support staff as needed.
• Greet families and respond to inquiries with empathy and professionalism.
• Maintain confidentiality and professional relationships with external partners.

Skills

Customer service

Clerical duties

MS Office

Communication skills

Education

High School diploma or equivalent

Tools

MS Office (Word/Excel)

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

• Education
• High School or equivalent
• Experience
• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required
• Knowledge, Skills & Abilities
• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 23462

Category (Portal Searching): Administration and Clerical

Job Location: US-VA - Virginia Beach