Field Operations Support Assistant

Service Corporation International; Machesney Park (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Health Savings Account with Company Co

Sick Leave

Disability Insurance

Life Insurance

401(k) Retirement Savings Plan with Co

Employee Assistance Program

Job summary

Service Corporation International provides administrative and clerical support to funeral homes, cemeteries, crematories or combinations. You will greet the public, provide information on services, and process documents to meet client needs with empathy.

The role requires 1-2 years in a clerical/customer service role, a high school diploma, strong communication, organization, and confidentiality. Located in US-IL - Machesney Park with hourly compensation and comprehensive benefits.

Qualifications

• High School or equivalent.
• 1-2 years of experience in an office clerical or customer service capacity.
• Experience working in a customer-focused and fast-paced professional environment.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and/or certificates.
• Receives and processes payments and contracts.
• Coordinates the ordering of memorials and related products and the control of storage inventory.
• Assists with the preparation of obituaries and payroll as needed.
• Greets family members and responds to customer inquiries via telephone, internet and in person.
• Acts as backup to Receptionist and maintains confidentiality.

Skills

Verbal & Written Communication

Organizational Skills

Detail Oriented

Confidentiality

Compassion

Education

High School or equivalent

Tools

MS Office Suite

Calculators

Copiers & Printers

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Compensation

$17.00 Hourly

Benefits

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 61115

Category (Portal Searching): Administration and Clerical

Job Location: US-IL - Machesney Park