Field Operations Support Assistant

Service Corporation International; Appleton (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International is seeking an administrative assistant to provide clerical and customer service support for funeral home, cemetery, or crematory operations. You will handle documentation, scheduling, payments, and coordination of memorial products with empathy for families.

The role requires strong communication, organization, and confidentiality, with experience in a fast-paced professional environment. On-site position in Wisconsin.

Qualifications

• High School diploma or equivalent required.
• 1-2 years in office clerical or customer service.
• Experience in a fast-paced professional environment.

Responsibilities

• Prepare and process death certificates, prayer cards, and related documents.
• Complete required permits and/or certificates.
• Process Veterans’ paperwork and marker monument placement paperwork.
• Coordinate memorial orders and manage inventory for vaults and markers.
• Process payments and contracts; assist with obituaries.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Compassion & integrity

Education

High School Diploma or Equivalent

Tools

MS Office

Office Equipment

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents

• Completes required permits and or certificates

• Prepares and processes Veteran’s Paperwork

• Prepares marker monument placement paperwork

• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules

• Prepares and distributes daily schedules, reports, and documents

• Receives and processes payments and contracts

• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers

• Orders office supplies

• Oversees the processing of installation orders to grounds and maintenance departments

• Processes accounts payable transactions

• Assists with the preparation of obituaries

• Assists Location Management, Sales, Family Service Counselors and payroll as needed

• Acts as backup to Receptionist

• Greets family members and friends

• Communicates client family’s needs promptly and accurately to the appropriate staff member

• Conveys a sense of concern and empathy with client family members at all times

• Responds to customer inquiries via telephone, internet and in person

• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 54911

Category (Portal Searching): Administration and Clerical

Job Location: US-WI - Appleton