Field Operations Support Assistant

sci; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

sci is seeking anAdministrative Support Associate to provide clerical and customer service in a funeral home and related facilities in Fort Worth, TX. You will greet families, process documents, and coordinate memorials while maintaining empathy and confidentiality.

The role requires 1–2 years of office experience, strong communication skills, and a commitment to accurate, respectful service in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• 1–2 years office clerical or customer service experience required.
• Strong verbal and written communication; compassionate and confidential.

Responsibilities

• Greet the public and provide information on services offered with empathy.
• Prepare and process documents such as death certificates and veteran paperwork.
• Coordinate ordering and inventory of memorials and related products.
• Handle payments and contracts; assist with obituaries as needed.
• Maintain confidentiality and professional relationships with families and staff.
• Serve as backup receptionist and respond to inquiries via phone, email, and in person.

Skills

Office equipment

Verbal communication

Written communication

Organization

Compassion

Integrity

Confidentiality

Compassion

Integrity

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

High School or equivalent

Experience

1 - 2 years of experience in an office clerical or customer service capacity required

Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

MS Office Suite experience preferred

Basic mathematics skills required

Good verbal and written communication skills

Strong organizational skills and detail oriented

High level of compassion and integrity

Ability to maintain confidentiality

Postal Code: 76115

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - Fort Worth