Field Operations Support Assistant

Service Corporation International; Pflugerville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International in Pflugerville, TX seeks an administrative professional to provide clerical support for funeral home, cemetery, crematory operations. Duties include greeting the public, handling documents, and coordinating payments and schedules.

Requirements include a High School diploma or equivalent and 1–2 years of office or customer service experience. Strong MS Office skills and excellent communication are essential for success in a fast-paced environment.

Qualifications

• Good verbal and written communication skills.
• Strong organizational skills and detail oriented.
• High level of compassion and integrity.
• Ability to maintain confidentiality while handling sensitive information.
• Proficiency with MS Office and standard office equipment.

Responsibilities

• Greet and assist visitors and answer inquiries in a polite manner.
• Prepare and process documents such as certificates, permits and forms.
• Handle daily schedules, reports and important records.
• Process payments and contracts accurately and timely.
• Order office supplies and coordinate memorial product logistics.
• Support other staff including location management and payroll as needed.

Skills

Communication skills

Organizational skills

Confidentiality

Compassion & integrity

Mathematics

Customer service

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Minimum Requirements

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 78660

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - Pflugerville