Field Operations Supervisor – Safe & Timely Deliveries

UOH UPS Inc (Ohio); Wilkes-Barre (Luzerne County); On-site; USD 60,000 - 85,000; Full time

Job summary

UPS in Wilkes-Barre, PA is seeking a supervisor to oversee the daily performance of service providers and ensure safe, timely deliveries. You will monitor metrics, coach staff, and enforce environmental, health and safety standards.

The role involves identifying opportunities to reduce costs, improve processes, and strengthen customer relationships with internal teams. Responsibilities include audits, dispatch plan execution, and leveraging technology to drive performance and risk mitigation.

Qualifications

• Meets local age and license requirements.
• Availability to work flexible hours.
• Assesses Business Needs: understands customer/business needs to define requirements.
• Health and Safety knowledge: basic injury and crash prevention; unsafe conditions.
• Legal, Regulatory, and Compliance knowledge: understands regulatory functions and safety programs.
• Small Package Operations knowledge: understands processes and tools used in operation.

Responsibilities

• Supervises the daily performance of service providers to ensure quality and safety.
• Encourages sales lead participation and maintains customer relationships.
• Monitors dispatch plans, schedules, and performance metrics.
• Uses technology to identify opportunities for performance improvement and risk mitigation.
• Communicates with customers to respond to service concerns and present solutions.
• Identifies and forwards volume development opportunities to management.
• Creates a customer-focused work environment and aligns actions with business goals.

Skills

Flexible hours

Age & license requirements

Health & safety knowledge

Regulatory compliance

Small package operations knowledge

Supervisory experience

Job description

UPS in Wilkes-Barre, PA is seeking a supervisor to oversee the daily performance of service providers and ensure safe, timely deliveries. You will monitor metrics, coach staff, and enforce environmental, health and safety standards.

The role involves identifying opportunities to reduce costs, improve processes, and strengthen customer relationships with internal teams. Responsibilities include audits, dispatch plan execution, and leveraging technology to drive performance and risk mitigation.