Field Operations & Service Delivery Coordinator

TMG USA LLC; Virginia (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

TMG USA LLC is seeking a Service Coordinator to manage all aspects of service delivery across market segments. You will coordinate with service providers, customers, and field teams to ensure timely, high-quality work.

Responsibilities include monitoring maintenance activity daily, routing work orders from start to finish, auditing provider invoices, and developing relationships with providers to improve efficiency and reduce costs.

Qualifications

• 3+ years’ experience in Field Management or similar field.
• Strong communication and organizational skills.
• Ability to manage multiple stakeholders and providers.
• Attention to detail and accuracy in processing work orders.

Responsibilities

• Manage communication between TMG, customer field teams, and service providers.
• Monitor maintenance activity in the assigned area daily.
• Facilitate all work orders from start to finish in the assigned territory.
• Monitor service delivery from dispatch to completion.
• Ensure all maintenance and work orders are processed timely.
• Monitor providers' use of TMG applications to record services promptly.
• Conduct spot audits to verify work completion prior to approving invoices.
• Develop relationships with current and potential providers.
• Conduct Quality Assurance audits on service providers.
• Evaluate processes and identify means to reduce costs.
• Assist the financial department to ensure provider invoices are accurate and timely submitted.
• Remain flexible to prioritize business-critical projects as needed.

Skills

Field management

Provider management

Project coordination

Communication

Attention to detail

Education

High school diploma/GED

College education preferred

Job description

TMG USA LLC is seeking a Service Coordinator to manage all aspects of service delivery across market segments. You will coordinate with service providers, customers, and field teams to ensure timely, high-quality work.

Responsibilities include monitoring maintenance activity daily, routing work orders from start to finish, auditing provider invoices, and developing relationships with providers to improve efficiency and reduce costs.