Field Operations Coordinator - Service Delivery

Dominion Management; Virginia (MN); On-site; USD 52,000 - 74,000; Full time

Job summary

Dominion Management in Hanover, VA, is seeking a Service Coordinator to manage all aspects of service delivery within one or more market segments. You will coordinate with service providers to ensure work meets customer expectations and will handle communications between TMG, field teams, and providers.

The role requires 3+ years in field management, strong organization, and attention to detail. Daily activities include monitoring maintenance, processing work orders, and sourcing replacement

Qualifications

• 3+ years of experience in Field Management or similar.
• Proven ability to manage field operations in a fast-paced, multi-faceted environment.
• Strong verbal and written communication skills.

Responsibilities

• Manage communication between TMG, customer field teams, and service providers.
• Monitor maintenance activity in the assigned area daily.
• Facilitate all work orders from start to finish in the assigned territory.
• Monitor service delivery from dispatch to completion.
• Ensure all maintenance and work orders are processed timely.
• Monitor providers' use of TMG application to ensure services are provided and recorded promptly.
• Conduct spot audits in territory to verify work completion before approving invoices.
• Develop relationships with current and potential providers.
• Conduct Quality Assurance audits on service providers.
• Source replacement providers to assigned portfolios.
• Evaluate processes and identify means to reduce costs.
• Assist the financial department to ensure provider invoices are accurate and timely submitted.
• Remain flexible to prioritize business-critical projects.

Skills

Field Management

Project coordination

Communication skills

Attention to detail

Education

High school diploma/GED

College education preferred

Job description

Dominion Management in Hanover, VA, is seeking a Service Coordinator to manage all aspects of service delivery within one or more market segments. You will coordinate with service providers to ensure work meets customer expectations and will handle communications between TMG, field teams, and providers.

The role requires 3+ years in field management, strong organization, and attention to detail. Daily activities include monitoring maintenance, processing work orders, and sourcing replacement