Service Coordinator

TMG USA LLC; Virginia (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

TMG USA LLC is seeking a Service Coordinator to manage all aspects of service delivery across market segments. You will coordinate with service providers, customers, and field teams to ensure timely, high-quality work.

Responsibilities include monitoring maintenance activity daily, routing work orders from start to finish, auditing provider invoices, and developing relationships with providers to improve efficiency and reduce costs.

Qualifications

• 3+ years’ experience in Field Management or similar field.
• Strong communication and organizational skills.
• Ability to manage multiple stakeholders and providers.
• Attention to detail and accuracy in processing work orders.

Responsibilities

• Manage communication between TMG, customer field teams, and service providers.
• Monitor maintenance activity in the assigned area daily.
• Facilitate all work orders from start to finish in the assigned territory.
• Monitor service delivery from dispatch to completion.
• Ensure all maintenance and work orders are processed timely.
• Monitor providers' use of TMG applications to record services promptly.
• Conduct spot audits to verify work completion prior to approving invoices.
• Develop relationships with current and potential providers.
• Conduct Quality Assurance audits on service providers.
• Evaluate processes and identify means to reduce costs.
• Assist the financial department to ensure provider invoices are accurate and timely submitted.
• Remain flexible to prioritize business-critical projects as needed.

Skills

Field management

Provider management

Project coordination

Communication

Attention to detail

Education

High school diploma/GED

College education preferred

Job description

The Service Coordinator will manage all aspects of service delivery in one or more market segments. They will coordinate with the service providers to ensure that all work meets and exceeds customer expectations.

Responsibilities:

• Manage communication between TMG, customer field teams, and service providers.
• Monitor maintenance activity in the assigned area daily.
• Facilitate all work orders from start to finish in the assigned territory.
• Monitor service delivery from the time of dispatch to the service provider until completion.
• Ensure all maintenance and work orders are processed in a timely manner.
• Monitor providers' use of the TMG application to ensure services are being provided and recorded promptly and properly.
• Conduct spot audits in specified territory to verify work completion prior to approving provider invoices.
• Develop relationships with current and potential providers.
• Conduct Quality Assurance audits on service providers.
• Evaluate processes and identify means to reduce costs.
• Assist the financial department to ensure provider invoices are accurate and timely submitted.
• Remain flexible to prioritize business-critical projects as needed.

Requirements:

• High school diploma/GED; college education preferred.
• Must have 3+ years’ experience in Field Management or similar field.
• Proven ability to manage field operations in a fast paced and multi-faceted environment.
• Basic understanding of facility maintenance procedures.
• Strong ability to manage projects and providers.
• High degree of accuracy and attention to detail.
• Excellent verbal and written skills.

Physical Conditions and Requirements:

• May be regularly required to sit, stand, talk, hear, and use hands to operate computer and/or telephone.
• May be required to reach, stoop, and kneel to file and process paperwork.
• Ability to stand; reach; bend; stoop; kneel; crawl; climb stairs, steps or ladders, while performing duties of the job.
• Occasional lifting of up to 50 pounds is required.
• Working conditions require ability to manage heat, cold, precipitation or other expected environmental conditions that may occur in the United States.